سياسة الخصوصية

1. Information We Collect

We may collect information necessary to provide our services, including:

• Name.
• Phone number.
• Email address, when provided.
• Country or country code.
• Account and login information.
• Orders and purchase information.
• Cart and favorites data.
• Payment transaction information necessary to process orders.
• Device identifiers and technical information.
• Push notification tokens.
• App usage and crash information.

2. How We Use Information

We may use collected information to:

• Create and manage user accounts.
• Authenticate users and verify login attempts.
• Process orders and purchases.
• Display order status and invoices.
• Provide cart, favorites, and shared cart features.
• Process payments through supported payment methods.
• Send account, order, and service notifications.
• Improve application performance and user experience.
• Diagnose technical issues.
• Prevent fraud, abuse, and unauthorized account access.

3. Authentication

Rabiah may use phone numbers, usernames, passwords, and temporary verification codes to authenticate users and secure accounts.

Login sessions may also be associated with device information for security purposes.

4. Notifications

The application may use notification services, including Firebase, to send:

• Order status updates.
• Account notifications.
• Important service messages.
• Store-related notifications.

Users can disable notifications through their device settings.

5. Third-Party Services

Rabiah may use third-party services required for application functionality, including:

• Google Firebase.
• Google Play Services.
• Hosting and server providers.
• Payment providers.
• Messaging and notification providers.

These providers may process certain data according to their own privacy policies.

6. Payments

Users may be redirected to, or transaction information may be transmitted to, an external payment provider when completing a purchase.

Rabiah does not store complete bank card details or card PINs within the application.

7. Sharing of Information

We do not sell or rent users' personal information.

We may share the minimum information necessary with:

• Payment providers.
• Delivery or order fulfillment providers.
• Technical service providers.
• Government authorities when required by law.

8. Data Retention

We retain information for as long as necessary to provide our services and meet accounting, legal, regulatory, security, and fraud-prevention requirements.

Certain transaction and order information may be retained after account closure where legally required.

9. Data Security

We use reasonable technical and organizational measures to help protect information against unauthorized access, loss, modification, or misuse.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

10. User Rights

Users may request to:

• Access information associated with their account.
• Correct their information.
• Update account information.
• Request deletion of their account and associated personal data, subject to legal and financial retention requirements.

11. Account Deletion

Users may request account deletion through the official contact method provided in the Rabiah application or website.

After verification, data that is not legally required to be retained will be deleted or anonymized.

12. Children

Rabiah is not specifically directed to children below the legal age required to independently create accounts or make purchases without parental or guardian supervision.

If we become aware that a child's data was collected improperly, appropriate action will be taken to remove it.

13. Technical and Log Information

Our systems may automatically collect technical information such as:

• Device type.
• Operating system.
• Application version.
• IP address when communicating with our servers.
• Request and connection timestamps.
• Crash and error information.

This information is used to improve security, reliability, and application performance.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our application, services, or legal requirements.

The updated version will be published on this page.

15. Contact Us

For questions regarding privacy or personal information, please contact us using the official contact methods available through the Rabiah website or application.